It’s difficult to handle all the property issues like maintenance, finding tenants, solving their problems, collecting rents and updating your property according to market trends. So usually people take professional help. They hire property sourcing companies to look after their property issues like financial services, architectural services or legal services.
One of the most valuable and the most difficult parts of the job of property sourcing company is to keep tenants happy because to keep them satisfied is very important. For this purpose, it is very important to solve their all problems professionally and instantly. It gives a very professional impression on them. You should solve all of their complaints in a very professional manner.
There are some tips that how to quickly resolve all your tenant’s problems and issues to keep them happy and contented;
- When your tenant report any kind of problem or issue then document their complaints so there is no chance to forget about that because sometimes unwillingly in this busy schedule there is a chance to forget about the complaint. So by proper documentation, it will keep in your mind resulting in a quick solution.
- Try to solve the problem according to the level of importance. For example, the complaints about repairing anything should be solved immediately and should be at first priority.
- It’s a professional way to give a response about the complaint in a written form that your complaint is under consideration and will be solved as soon as possible in that time period.
- Try to resolve the problem instantly or as soon as possible. Quick Response gives a good impression and ultimately leads to good relations between you and tenant.
- Sometimes the complaints reported by tenants are not reasonable and appropriate like changing the color of any room or wall. This is not a reasonable requirement so then the property manager is not responsible to solve such kind of problems.
- Sometimes tenants have noise issues like loud music or other types of extreme noise problem so these should be solved immediately because cause a lot of disturbance.